The Job:
- Provide first-line technical support to end-users via phone, email, or in person.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Perform routine maintenance and updates on IT equipment and software.
- Assist in the deployment of new hardware and software.
- Develop and provide user manuals and training sessions.
- Maintain and support the management of ICT Inventory.
- Collaborate with external vendors and service providers as needed.
The Person:
- Bachelor’s degree in business information systems, Information Technology, or a related field.
- Minimum 2-3 years of proven experience in a similar role.
- Proven experience with Microsoft Azure, including the management of virtual machines, storage solutions, and cloud-based applications.
- Strong knowledge of network protocols, firewalls, and security best practices.
- Excellent interpersonal skills to effectively communicate and collaborate with team members and end-users.
- A self-starter mindset, driven by a commitment to continuous improvement through personal research and development.
- Strong problem-solving and analytical skills, allowing you to tackle complex issues efficiently.
- Proficiency in English is required.
Location
Peliyagoda